WARRANTY


Warranty only applies to bikes and frames purchased from Bike Companion. Bike Companion provides 1 year warranty on rear derailleur and frame for all bikes from the date of collection. Please check the bike upon collection. Once bike is accepted and collected, any complaints will not be entertained. This warranty applies to the original owner only and is not transferable. Proof of purchase may be required.

THIS WARRANTY DOES NOT COVER

Any damage resulting from normal wear and tear, including tyres puncture, inner tubes puncture, the results of fatigue or loose parts, crashes, accidents, abuse or a non-maintained bike or bike components damage caused by improper assembly or improper adjustment of parts or components. etc. It is the owner’s responsibility to inspect and maintain his or her bicycle before each and every ride.

NOTE: PLEASE TIGHTEN YOUR LOCKRINGS, CRANKS, PEDALS ETC BEFORE AND AFTER EVERY RIDE. Stripped threads, cranks, pedals etc are due to those parts not being tightened enough by the rider and are not covered by this warranty. Bike warranty could be void if your bike is not inspected and tuned by a professional bicycle mechanic before riding. Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in the owner’s manual, an accident or other abnormal excessive or improper use, including but not limited to: stunt riding, skidding, ramp jumping acrobatics, or other similar activities, or in any other manner for which the bicycle was not designed are not covered in this warranty.


Manufacture defects on faulty components will only be replaced if Bike Companion is notified of the faulty component during collection inspection, and if the fault is caused by the component manufacturer. Replacement components will be immediately replaced on the spot or shipped by Bike Companion in according to standard delivery times as displayed on the website, unless advised otherwise if the replacement part is not in stock.

All warranty items must be brought back to Bike Companion personally. The owner is responsible for all delivery or travel costs associated with the claim. Manufacture warranty covers first ownership only.


BICYCLE IDENTIFICATION

It is up to you, the owner, to give your bike a identification. Why? Bike registration which provides a serial number serves as proof of ownership and may be useful during investigation in case your bike is ever lost or stolen. We highly recommend you take the following precautions and head down to your nearest Neighbourhood Police Centre (NPC) to collect a label for your bicycle.

Here are some measures you can take to avoid having your bicycle stolen in the future.

  • Keep your bicycle at home when you are not using it.
  • If you need to park your bicycle at a public place, choose one with high human traffic preferably with CCTV monitoring.
  • Secure your bicycle to a permanent structure such as a bicycle rack.
  • Ensure all removable bicycle components are locked or secured.
  • Make permanent identification marks such as engravings, or affix the Bicycle Security Label on the body of your bicycle. 

You may refer to http://www.police.gov.sg/resources/prevent-crime/theft-of-bicycle for more info.